Multi-Room Reservations
When one party needs more than one room, a family taking adjoining rooms or a coordinator booking for a small team, Veridien keeps them together on a single reservation. Selecting multiple rooms (or multiple room types) in the reservation wizard produces one reservation that holds several rooms. The rooms share one guest, one set of dates, one booking source, and one folio, while each room keeps its own assignment, rate, and check-in status.
There is no separate "group booking" screen. A multi-room reservation is a natural result of the reservation wizard:
- Increasing the quantity on a room type books several rooms of that type.
- Clicking Select on more than one room type adds different room types to the same reservation.
Whatever combination you pick, the wizard creates a single reservation. There is no shared group identifier and no linked set of separate bookings. The success screen confirms the one reservation and its room summary, for example "2x Deluxe Room, 1x Suite". See Creating Reservations for the full wizard walkthrough.
Keep rooms on a single reservation whenever one person is responsible for the whole booking:
- A family taking two or three rooms for a holiday.
- A coordinator reserving rooms for a small team.
- A guest who wants a second room for a travelling companion.
One reservation vs. separate bookings
If the rooms are really booked by different people who simply know each other, make separate reservations so each person owns their own booking, folio, and contact details. Keep rooms on one reservation only when a single party or coordinator is responsible for all of them.
Within a multi-room reservation:
- The guest, dates, booking source, and folio are shared. All charges and payments for every room land on the one folio, and the reservation settles as a whole.
- Each room is its own accommodation, with its own room assignment, rate plan, occupancy, and check-in status.
- Occupancy can be set per room in Step 2, so each room can hold a different number of adults and children.
- Each room contributes its own charges; the summary prices the whole party together, including any per-room occupancy charges and shared taxes, on that single folio.
Open the reservation to see its rooms on the Accommodations tab. From there you can:
- Check rooms in and out individually, so part of the party can arrive or leave on a different schedule.
- Edit or remove a single room without touching the others. Removing the last remaining room cancels the whole reservation.
- Add Room to attach another room to the same reservation after it was created.
To name the people staying in each room, use the Guests tab, which provides a slot for every adult and child across the booking and lets you download a guest voucher.
Removing one room vs. cancelling the reservation
Cancelling the reservation cancels every room in it and voids the shared folio. If only one room needs to go, remove that specific room on the Accommodations tab instead of cancelling the whole reservation. See Modifying Reservations.
- Creating Reservations for the room-and-occupancy step where multiple rooms are added.
- Modifying Reservations for adding, editing, removing, and cancelling individual rooms.
- Rate Plans for how each room is priced.
Promotions
Run percentage-off and fixed-amount discounts as derived rate plans, keep them public or gate them behind a promo code, and understand how a code unlocks a deal rather than discounting it.
Taxes & Charges
Configure the taxes, service charges and fees that apply to every booking, and the order they stack in.