Property Settings
The Property Settings page holds the core identity of your property: its name, type, contact details, address, and stay times. Open it from Settings in the sidebar. The page is organized into tabs across the top: General, Policies, Reservations, Documents, Team, Taxes, Currencies, Booking Sources, and API Keys. Most of the General tab is configured once during setup and revisited only when something changes.
Who can edit settings
Viewing the Settings page requires the View Settings permission. Saving changes to the property profile requires Edit Property Settings. The built-in Property Owner and Manager roles include these.
This page focuses on the General tab. Branding that appears on invoices (logo, tax registration number, and footer) lives on the Documents tab in the Invoice Design Studio; taxes, currencies, and booking sources each have their own tab on this page. See Where other settings live below.
The General tab opens with the details used across the system and on printed documents, grouped into a few sections.
Property
- Property name. The official name of your hotel. This appears in the sidebar property switcher, on invoices, and on reports.
- Property type. The kind of property, such as hotel, resort, or guesthouse.
- Star rating. An optional 1-to-5 star rating.
Contact
- Contact email and Contact phone. The primary email and phone that guests and the platform use to reach the property.
- Additional contact details. An optional free-text field for front-desk hours, alternate numbers, and similar notes shown on guest-facing documents.
Address
Structured address fields: address line 1 and 2, city, state or region, postal code, and country. These are used on invoices, maps, and guest directions.
Stay Times
- Check-in time and Check-out time. The property's default arrival and departure times, shown in its timezone.
- Timezone. Shown for reference and locked after creation (see Timezone).
Make your edits and click Save settings. A confirmation appears once the changes are stored.
Your property's timezone determines how every date and time is displayed: reservation arrivals and departures, folio timestamps, report date ranges, and audit log entries.
Timezone is locked after creation
The timezone is fixed when the property is created and cannot be changed afterwards. This keeps historical reports, folios, and audit timestamps consistent. The field on the Settings page is shown for reference only and is disabled. If you genuinely need a different timezone, create the property with the correct one or contact support.
Branding that appears on invoices and other guest-facing documents is configured on the Documents tab, in the Invoice Design Studio, not on the General tab.
In the Invoice Design Studio, click Upload logo (or Replace logo if one already exists) and choose an image file. The logo is shown on a preview after it uploads.
- Accepted formats: PNG, JPG, WebP, or GIF.
- Maximum file size: 2 MB. Larger files are rejected with an error.
The logo is displayed alongside your property details on invoices.
Enter your property's tax or VAT registration number (for example VAT-123456789) in the Invoice Design Studio. It is printed on invoices where local regulations require it to be shown. This is the registration identifier only; the actual tax rates applied to charges are configured on the Taxes tab.
A free-text block that appears at the bottom of every invoice. Use it for payment terms, a thank-you message, or any standard notice your guests should see (for example, "Thank you for staying with us. Payment terms: 30 days net.").
The property settings also include controls for hidden reservations. Hiding a reservation removes it from the standard calendar and lists without deleting it, which is useful for blocks, maintenance holds, or internal bookings you do not want cluttering the day-to-day view.
- The Show hidden reservations toggle controls whether hidden reservations are surfaced in your views.
- The hidden reservations manager lists the reservations that are currently hidden so you can review or restore them.
At the bottom of the page, the Danger Zone contains the Delete this property action.
Deleting a property is permanent
Deleting a property permanently removes the property and all of its data, including reservations, folios, guests, and reports. This cannot be undone. Only delete a property you are certain you no longer need.
Some configuration lives on other tabs of this page, and some on separate sidebar pages:
- Taxes. A tab on this page. Where you define the tax rules applied to charges.
- Currencies. A tab on this page. Where you manage the currencies your property works in.
- Booking Sources. A tab on this page. Where you record the channels reservations come from. See Booking Sources.
- Services. Under the Property group in the sidebar. Where you build the catalog of add-ons (airport transfer, late check-out, and so on) that staff can post to a folio.
- Expenses. Under the Finance group in the sidebar. Where you track property expenses and profit.
- Rate Plans. Under the Finance group in the sidebar. Where you set up the rates guests are charged. See Rate Plans.
- Users & Roles: invite team members and control who can edit settings.
- Booking Sources: track where reservations originate.
- Invoicing: how the branding configured here appears on documents.
Users & Roles
Invite team members to a property, assign them roles, and build custom permission sets that control exactly what each person can see and do.
Booking Sources
Define the channels your reservations come from, group them by category, and keep your booking-source list clean with active toggles and protected system sources.